Fauquier County Public Library these days and you’ll likely find a line at the checkout desk and every computer occupied. Library officials report that over the last six months the library is the busiest it’s been in five years.
The increase in library use supports the results of a customer service survey conducted in March this year. The library received a nearly perfect score when 839 out of 841 library users responded “yes” to the question, “Would you recommend the library to a friend?” More than 65 percent of survey respondents indicated that they visit the library at least “once a month” with many answering “every week.”
‘The library board and staff were thrilled with the responses” said Del Rosso. “It was a confirmation that the community values the library and the services it provides. High marks for customer service also pleased staff who work hard to make the library a welcoming place to all who visit.”
e-books and other electronic media seem to dominate any conversation about reading these days, Fauquier patrons still depend on the library for traditional services, according to survey responses. When asked why they use the library, the most popular response was “I borrow books” seconded by “I like to read.” Other popular responses were “I bring my children here” and “Books are too expensive to buy.”
Several people took time to comment further. The following is a sample:
“As far as I am concerned, the library is the best resource Fauquier County has to offer.”
“One of the best libraries I have ever been to. The customer service is splendid. The staff are nice and open. They are always willing to help.”
“Best value I get for my county taxes.”